Who this policy covers
This page explains how Jackthepot treats the personal information of visitors and players in the UK. It applies whenever you browse our pages, contact us or open an account with us. We wrote it in plain English so that you can read it in a few minutes.
Gambling is for adults only, and the legal age in the UK is 18+. We do not knowingly collect information from anyone younger. If you believe a minor has used our site, please tell us straight away so we can act on it.
We keep this text focused on what a privacy notice must disclose. It does not describe our games, offers or payment options, because those subjects have their own pages in the menu.
What information we may collect
The information we hold falls into a few broad groups. Some of it you give us directly, for example when you write to our support team. Some of it is created automatically as your browser talks to our pages.
Typical groups of data in a service like ours include contact details, account details, messages you send us, and technical data such as device type, browser and pages visited. We treat each group according to why we need it, and we avoid collecting more than that purpose requires.
We do not ask for sensitive information that has no role in running your account. If a form ever asks for something that seems unnecessary, you are welcome to question it with us before you answer.
Why we use your data
We use personal data to run the site, to answer your questions, to keep accounts secure and to meet legal duties that apply to an online gambling business in the UK. We also use limited technical data to understand which pages work and which do not, so we can fix them.
Our purposes at a glance
| Purpose | What it means for you |
|---|---|
| Running the site | Pages load, forms work and your session stays stable. |
| Support | We read your message and reply using the contact details you gave. |
| Security | We watch for unusual activity that could put an account at risk. |
| Legal duties | We keep records where UK rules for gambling businesses require them. |
| Improvement | We look at aggregated usage to repair and simplify our pages. |
How we protect and keep your information
We take reasonable technical and organisational steps to protect the data we hold. Access is limited to people who need it for their work, and we review that access from time to time. No online service can promise perfect protection, so we also ask you to choose a strong, unique password and to keep it private.
We keep personal data only for as long as the purpose behind it lasts, or for as long as the law asks us to keep a record. When data is no longer needed, we delete it or make it anonymous so it can no longer point to you.
If we ever share data with a service that helps us run the site, we expect that service to treat it with the same care and only for the task we give it. We do not sell your personal data.
Your rights as a UK resident
Ask what we hold
You can request a copy of the personal data we keep about you. We will reply within the period the law sets, and we may ask you to confirm your identity first so that nobody else can read your details.
Correct anything wrong
If a detail is out of date or mistaken, tell us and we will update it. Accurate records protect you as much as they protect us, so please keep your information current.
Ask us to delete or limit use
In many cases you can ask us to erase your data or to restrict how we use it. Some records must stay for legal reasons, and when that applies we will explain it clearly rather than simply refusing.
Complain if you are unhappy
If you feel we have not handled your data properly, contact us first so we can put it right. You also have the right to raise a concern with the UK data protection regulator, the Information Commissioner's Office.
Cookies, changes and contact
Our pages may use small files stored in your browser to keep the site working and to measure basic usage. The details of these files, and how to switch them off in your browser settings, are set out in our cookie policy, which you can open from the footer.
We may update this policy when our practices or the law change. When we make a meaningful change, we will update the text on this page so that you always see the current version. Please check back now and then, especially before you share new information with us.
Questions about privacy are welcome. Write to our support team through the contact options on the site and mention that your message concerns data protection, so it reaches the right person quickly.
Privacy questions
Do you sell my personal data?
No. We do not sell personal data. We use it to run the site, support you and meet our legal duties.
How can I see the data you hold about me?
Contact our support team and ask for a copy. We may check your identity first, then reply within the period the law allows.
Can I ask you to delete my information?
Yes, you can ask. Where the law requires us to keep a record, we will tell you which part we must retain and why.
Where do I learn about cookies?
Our cookie policy page explains what cookies do and how to manage them in your browser. You can find it in the footer.
